WishifiedDownload App

Privacy Policy

Last Updated: September 20, 2026

1. Information We Collect

  • Personally Identifiable Information (PII): Name, phone number (used for WhatsApp OTPs), email address, and profile picture/avatar.
  • Location Data: Precise delivery addresses, PIN codes, and GPS coordinates (latitude/longitude) for order routing.
  • Transaction & Activity Data: Details about items you wishlist, custom "Wishes" you broadcast (including descriptions, reference images, and budgets), "Quotes" you receive, and your complete Order history (including delivery instructions and statuses).
  • Device & Usage Data: Firebase Cloud Messaging (FCM) tokens for push notifications, IP addresses, Notification and Privacy preferences.
  • For Sellers: Payout methods, registered bank account / UPI identifiers, and FSSAI License details.

2. How We Use Your Information

We use your data to process orders, facilitate the "Wish & Quote" matchmaking system, manage your Loyalty Points, and provide customer support.

Specifically regarding the Wish & Quote System: When you post a custom "Wish," details such as the product description and budget are shared with relevant sellers in your area. Your identity and exact address are kept hidden from sellers during the quoting phase. Only when you explicitly accept a "Quote" and proceed to place an "Order" are your delivery details and phone number revealed to that specific seller to fulfill the delivery.

3. Data Sharing

  • With Sellers: Your delivery address and phone number are shared with the specific Seller upon order confirmation to enable delivery.
  • With Service Providers: Data is shared with secure payment gateways and payout processors, cloud notification infrastructure, and customer communication services.
  • We do NOT store full credit card details.

4. System Logs & Support

We record system actions, IP addresses, support messages, and call requests (including preferred time slots and outcomes) for quality assurance and safety.

5. Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection (DPDP) Act 2023 and applicable privacy laws, you have the right to access, review, update, or request the erasure of your personal data held by Wishified.

6. User Account Deletion & Data Erasure

You have the right to request the deletion of your Wishified account and erasure of your associated personal data at any time:

  • Support Request: Send an account deletion request directly to support@wishified.com from your registered email address or by stating your registered mobile phone number with the subject line "Account Deletion Request".

Deletion Process & Data Retention:

  • Data Removal: Upon verification, your profile details, personal identifiers, saved delivery addresses, device push tokens, and draft wishes will be permanently deleted or anonymized from our active databases within 30 days.
  • Active Orders Condition: For security and buyer protection, accounts with ongoing, active, or disputed orders cannot be deleted until all orders are fulfilled, cancelled, or resolved.
  • Statutory Retention Requirements: Completed financial transaction receipts, invoice records, and fraud-prevention audit logs will be securely retained for the minimum statutory period mandated by applicable taxation, GST, and Indian commercial regulations before permanent disposal.

7. Grievance Officer & Support Contact

If you have questions, concerns, or grievances regarding your privacy, account data, or wish to exercise your data rights, please contact our support desk:

Email: support@wishified.com
Platform / Legal Entity: WISHIFIED LLP
Response Time: All data deletion and privacy inquiries are acknowledged within 24–48 hours.