Frequently Asked Questions

For Customers

How does Wishified work?

Simply post a "wish" detailing what you need for your celebration. Relevant sellers on our platform will review your wish and send you quotes. You can then compare offers and choose the one that fits your budget and style.

Is it free to post a wish?

Yes! Posting a wish is entirely free for customers.

How do I know I can trust a seller?

All sellers on Wishified undergo a verification process. Additionally, you can review their profiles, portfolios, and read ratings and reviews from previous customers before making a decision.

What happens if I cancel an order? What are my refund options?

When you cancel an eligible order before preparation starts, you can choose between two refund options: 100% Full Refund in Wishified Points (credited instantly to your account with zero deductions) or a Direct Cash/Bank Refund to your original payment method (with 100% full refund and zero deductions).

What are operating service hours and the standard 5-hour preparation time?

Every seller maintains their own operating service hours (defaulting to 8:00 AM – 10:00 PM IST, or Open 24 Hours). Because products are handcrafted and made fresh for celebrations, all orders require a standard 5-hour preparation time during the seller's active hours. Same-day deliveries must be scheduled at least 5 hours before the seller's daily closing time.

What happens if a seller fails to fulfill my order on time?

If an order is left unfulfilled in Created, Accepted, or Preparing status when your celebration deadline arrives, the platform automatically cancels the order and issues a 100% full refund to you immediately. The seller also incurs an unfulfilled order penalty.

For Sellers

How do I become a seller?

You can apply to become a seller through the Wishified app. Once your application and portfolio are reviewed and approved, you can start sending quotes to customer wishes.

How do operating hours work and can I operate 24 hours?

You can set your daily opening and closing times in your shop settings, or switch on "Open 24 Hours". When choosing custom hours, a minimum 5-hour gap between opening and closing time is required so customers can schedule their 5-hour preparation time.

How do I get paid and what are the platform fees?

Payments are processed securely through the app via Cashfree Easy Split. Customer payments are split at checkout and held in vendor escrow during fulfillment. Payouts are unlocked once the customer dispute inspection window elapses (4 hours for cakes, homemade foods & perishables, 24 hours for standard items) following confirmed delivery and automatically settled directly to your registered bank account via Cashfree's standard scheduled batch settlement (T+1 clearing) with zero transfer fees. Wishified charges a flat 4% platform fee/commission (inclusive of GST), with no hidden charges.

What is the Unfulfilled Order Penalty?

To ensure customer trust and platform reliability, unfulfilled expired orders across Created, Accepted, and Preparing statuses incur a penalty of 10% of the order value (minimum ₹50, capped at ₹500), deducted from future payout settlements.