Refund & Cancellation Policy

Last Updated: November 9, 2026

1. Cancellation by Customer

Customers may cancel an order before the Seller marks the Booking Status as 'Preparing' or 'Out for Delivery'.
Wish & Quote Orders: Due to customized preparations, cancellations on bespoke Quotes are restricted once preparation has commenced.

2. Refund Options for Customer Cancellations

Upon an eligible cancellation, customers are provided with two flexible refund settlement choices:

1. WishPoints Wallet Refund (Recommended)
Get 100% of the booking value credited instantly to your Wishified wallet/points balance with 0% deduction. Points never expire and can be applied toward any future orders.
2. Cash / Bank Refund to Original Payment Source
Refund sent directly to your original payment method (Bank Account, UPI, or Card). Customers receive a 100% full refund with zero processing deductions.

3. Cancellation by Seller

Sellers may cancel orders while in Created, Accepted, or Preparing status prior to dispatch. If a Seller cancels an order for any reason, the customer is issued an automatic 100% full refund with zero deductions, and any redeemed Loyalty Points are automatically restored.

4. Auto-Cancelled Expired Orders (Seller Inaction)

If an order in Created, Accepted, or Preparing status is auto-cancelled by the system because the occasion date and time passed without fulfillment, the customer is immediately issued a 100% full refund with zero deductions. Sellers who fail to fulfill by the occasion deadline are penalized in accordance with the Seller Policy.

5. Refund Processing Timelines

Wishified Points: Credited instantly to your account upon cancellation approval.
Bank / Original Payment Method: Typically reflects in your source account within 5 to 7 business days depending on your banking provider.

6. Return of Points and Coupons

If an order is cancelled, any Loyalty Points redeemed for that booking are automatically restored to your account as a 'Returned' transaction. Applied single-use coupons will be refreshed or voided according to campaign terms.

7. Dispute Resolution

Raise a Ticket: If there is an issue with quality, delivery delay, or non-fulfillment, raise a Support Ticket in the app or contact support within the dispute window (4 hours for perishable items such as cakes & homemade foods, 24 hours for standard non-perishable items).
Resolution: Our team reviews dispute evidence (photos, delivery timestamps, chat history) to process approved refunds swiftly.