WishifiedDownload App

Refund & Cancellation Policy

Last Updated: September 20, 2026

1. Cancellation by Customer

  • Customers may cancel an order before the Seller marks the Booking Status as 'Preparing' or 'Out for Delivery'.
  • Wish & Quote Orders: Due to customized preparations, cancellations on bespoke Quotes are restricted once preparation has commenced.

2. Refund Options for Customer Cancellations

Upon an eligible cancellation, customers are provided with two flexible refund settlement choices:

  • 1. 100% Full Refund via Wishified Points (Recommended)
    Get 100% of the booking value credited instantly to your Wishified wallet/points balance with 0% deduction. Points never expire and can be applied toward any future orders.
  • 2. Cash / Bank Refund to Original Payment Source
    Refund sent directly to your original payment method (Bank Account, UPI, or Card). Customers receive a 100% full refund with zero processing deductions.

3. Cancellation by Seller

Sellers may cancel orders while in Created, Accepted, or Preparing status prior to dispatch. If a Seller cancels an order for any reason, the customer is issued an automatic 100% full refund with zero deductions, and any redeemed Loyalty Points are automatically restored.

4. Auto-Cancelled Expired Orders (Seller Inaction)

If an order in Created, Accepted, or Preparing status is auto-cancelled by the system because the occasion date and time passed without fulfillment, the customer is immediately issued a 100% full refund with zero deductions. Sellers who fail to fulfill by the occasion deadline are penalized in accordance with the Seller Policy.

5. Refund Processing Timelines

  • Wishified Points: Credited instantly to your account upon cancellation approval.
  • Bank / Original Payment Method: Typically reflects in your source account within 5 to 7 business days depending on your banking provider.

6. Return of Points and Coupons

If an order is cancelled, any Loyalty Points redeemed for that booking are automatically restored to your account as a 'Returned' transaction. Applied single-use coupons will be refreshed or voided according to campaign terms.

7. Dispute Resolution

  • Raise a Ticket: If there is an issue with quality, delivery delay, or non-fulfillment, raise a Support Ticket in the app or contact support within the dispute window (4 hours for perishable items, 24 hours for standard non-perishable items).
  • Resolution: Our team reviews dispute evidence (photos, delivery timestamps, chat history) to process approved refunds swiftly.