Seller Policy

Last Updated: September 2026

1. Seller Onboarding and Compliance

Documentation: Sellers must provide valid licensing, such as an FSSAI License Number and document upload, for relevant categories.
Approval: Shops begin in a Pending status and require Admin approval before going live.

Payout Methods: Payouts are processed directly into your registered bank account or UPI ID via secure, RBI-authorized banking and payout partners. Account details and transaction records are encrypted and handled with strict compliance.
Platform Fees: A 3% Wishified platform fee/commission (inclusive of GST) is automatically deducted from the gross booking amount before payouts change from Processing to Completed.

Order Commitment: When an order is placed or a Quote is accepted, the seller is obligated to prepare and deliver the order by the agreed occasion date and time.
Seller Cancellations: Sellers may cancel orders while in Created, Accepted, or Preparing status (prior to dispatch / Out for Delivery). Upon cancellation, an automatic 100% full refund is issued to the customer.
Auto-Cancellation for Non-Fulfillment: If an order in Created, Accepted, or Preparing status is left unfulfilled and the celebration date and time expire, the system automatically cancels the order and refunds the customer 100%.
SLA Breach Penalty: To maintain customer trust and platform reliability, a seller who fails to fulfill an order by the occasion deadline is assessed a penalty of 10% of the booking value (minimum ₹50, capped at ₹500). This penalty is automatically offset and deducted against the seller's upcoming order settlement payout(s).

When a Customer accepts your Quote, you are legally bound to fulfill the order exactly as specified.

Sellers act as independent contractors and are solely responsible for taxes and local compliances.