Delivery Policy

As a marketplace, Wishified connects you with independent sellers who manage their own fulfillment and delivery processes.

Delivery Methods

Delivery methods and costs are determined by the individual sellers and are specified in the quotes they send to your wishes. Common methods include:

• Local Delivery: Hand-delivered by the seller within a specific radius.
• Curbside Pickup: The customer picks up the item from the seller's designated location.
• Courier Services: For non-perishable items, sellers may use standard shipping carriers.

Delivery Timeframes

The expected delivery date is agreed upon when you accept a seller's quote. It is crucial to ensure that the agreed-upon date aligns with the timeline of your celebration.

Issues with Delivery & Liability

If your order has not arrived at the scheduled time, please raise a ticket or request a call through Help and Support. Liability for damage during transit generally rests with the party handling the delivery (the seller or their chosen courier) until the item is successfully handed over to the customer.

Customer Availability

Customers are responsible for being available at the agreed-upon location and time window to receive their order. Failed delivery attempts for perishable items due to customer unavailability may not be eligible for a refund.