Delivery Policy

As a marketplace, Wishified connects you with independent sellers who manage their own fulfillment and delivery processes.

Operating Service Hours & Preparation Lead Time

All merchants configure their daily operating service hours (defaulting to 8:00 AM – 10:00 PM IST). To protect product freshness and hand-crafted quality, a standard minimum 5-hour preparation lead time applies to all scheduled delivery slots during these hours.

For same-day delivery, orders must be confirmed at least 5 hours before the seller's daily closing time. Orders placed after the same-day cutoff or outside operating hours are scheduled for the next operating day.

Delivery Methods

Delivery methods and costs are determined by the individual sellers and are specified in the quotes they send to your wishes. Common methods include:

• Local Delivery: Hand-delivered by the seller within a specific local radius.
• Curbside Pickup: The customer picks up the item directly from the seller's designated location.

Delivery Timeframes & In-Transit Grace Period

The expected delivery date and time slot are selected during checkout or agreed upon when you accept a seller's quote. It is crucial to ensure that the agreed-upon date aligns with the timeline of your celebration.

While sellers strive to deliver promptly within the scheduled window, orders that have been dispatched and are actively marked 'Out for Delivery' are granted an operational grace period of up to 60 minutes beyond the selected time slot to account for real-world traffic, weather, and last-mile route delays before being classified as a failed delivery.

Issues with Delivery & Liability

If your order has not arrived at the scheduled time, please raise a ticket or request assistance through Help and Support. Liability for damage during transit rests with the seller until the item is successfully handed over to the customer.

Customer Availability

Customers are responsible for being available at the agreed-upon location and time window to receive their order. Failed delivery attempts for perishable items due to customer unavailability may not be eligible for a refund.